All orders ship on the next business day, excluding holidays (i.e. orders placed on Tuesday ship on Wednesday, orders placed on Saturday ship Monday morning).

If for some you made a mistake while ordering (i.e. wrong address listed or wrong card ordered), ended up placing multiple orders the same day, or want to make an alteration to your order in any way, you can contact us via email or DM us on Instagram and we'll get everything sorted out!

If you receive an item that is in any way defective, damaged, or altered from the original condition at which it was purchased, contact us directly via email at neeko@thepoketradeemporium.com as soon as possible with detailed photos of both the packaging and the item itself so we can resolve the issue ASAP.

While we do everything in our power to ensure the safe delivery of our merchandise, we know that sometimes carrier issues do occur and work closely with our customers to address any issues.

For Singles - Any singles may be returned within 30 days of having received the item. Return shipping will be at the cost of the returner. Once the card/cards are received by us, we will issue a full refund as long as the card/s are in the same condition as they were when we shipped them out.

For Sealed Product - Any new, unopened sealed product may be returned in its' original condition within 30 days of having received the item. Return shipping will be at the cost of the returner, and all returned sealed product must be unopened and untampered with. For returns related to items that were damaged in transit, please reference our defective item policy.